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Shop at Tescos, ‘Every little helps’, they say.
Shop at Tescos on-line. Their checkout system works fine, they’ve obviously tested it thoroughly. It works flawlessly: until…
… you get to the checkout and you get a warning that some items you’ve placed in your virtual shopping trolley will be delivered after the expiry date on those BOGOFs and half-price deals that suckered you into placing the order for them in the first place.
At this point you’re offered a choice of options, the first of which is ‘continue checkout anyway’, and the last (what a surprise) is ‘remove these items from your basket’.
Which all sounds fine, until…
… you actually choose ‘remove these items’ – and find that it doesn’t work.
It doesn’t do what it says on the tin. The items aren’t removed; and because life’s too short, you’re tempted to ‘continue checkout anyway’ and pay double for stuff that, if you thought about it, you didn’t really want in the first place anyway.
Plausible deniability is a wonderful thing: "Oh, sorry guv, didn’t realise that was broken, I’ll get technical on it right away." Why don’t I believe that the designers ‘accidentally’ didn’t test this one aspect of their otherwise perfectly functioning system?
‘Tescos: Every little helps’ – yeah, right. They got the words the wrong way round. It should read:
‘Every little helps Tescos’.